16/7 phoned cruise 118 spoke to Mark about a cruise from Southampton to Bruges asked him to ring me back 5.00 pm same day no call. Rang again on 19/7 spoke to jasmine explaining again about the cruise we wanted to book explained to her that my fellow cruiser will be paying and advise her to speak to him that day at 5.00 pm he had no phone but I had a call on my answer phone from Jasmine at 6.00 pm I spoke to cruise 118 on Friday and was told by the lady that I needed Dob or I will charged now as I explained this was not explained at the beginning . very disappointed at cruise 118 as I was trying to book a cruise and your sales staff are poorly trained or had a bad day? Used you in the past very good now have second thoughts as I’m looking at another cruise in October 19 and a week in June 20 not sure if I use you again