We booked a tour through this company and was told that the ship could not leave without us if there was a delay. When we checked with the cruise after booking we were advised this was not the case and refused our money back - apparently due to the way it was booked? The tour was an 8 hour drive round trip and we was not willing to take that risk, it was a shame as it put a downer on the experience that we had been sold something which was not as it was described. Post customer service is very poor, we wouldnt book anything through these guys again and will be looking to take the matter further. Response times over a week, and clearly just fobbed off.