Six Star Cruises have I think just lost a customer. If the test of a company is how they respond when things do not go to plan then Six Star have not done well. My initial concern was an irritation not a disaster, the pre-booked transfer from Miami airport did not show and when they were contacted the company said it had no booking on record despite the fact that I had a voucher from Six Star. One full month after I brought this to Six Star's attention I had to phone again as there had been no further contact from them. The phone call did lead to a resolution - an agreement to refund the £70 cost of the pre-booked transfer (but only after they proposed simply reimbursing the $35 taxi fare I had to incur). If that payment comes through then the matter is settled but if a simple issue like this takes such a time to settle what hope is there should something more serious arise? And not even a suggestion of a token 'goodwill' payment in recompense of the inconvenience caused.