Having used Cruise118 for 3 previous cruise only they have been good, but asked the to book a hotel for 3 nights in Rome August 2018, we had been recommended the HOTEL BRIGHT by the agent who told me that it was close to the city, the hotel is a good hour away by bus and train, the hotel is in a noisy area, the hotel was empty, we were the only guest in the height of the tourist season, the restaurant was closed, the reception gave us a raffle ticket for a coffee and roll in a local café next door that was used by the local armed police force and other workers. Having complained to Cruise 118 they just passed the book to Royal Caribbean, and told me to complain to ABTA, we should have not been put in this position by Cruise 118 but they did not help me. the case went to arbitration and I had to pay £216 costs because they said that the travel agent should have gave me more information about the hotel, I have looked up the hotel on tripadvisor and the last review was in 2015, there is a lot of negative reviews about the hotel and if the Cruise 118 agent would have done some research then she would of made us aware it the poor location and standard, but all she was interested in was getting the booking and her commission.