"I had booked a fligh cruise and stay with 118. I had at first been frustated that my calls to find out about upgarading my flights were not being dealt with. However MIchelle dealt with my enquiry on the third call and she was excellent. She came back to promptly and kept me updated on her progress to check detail of my booking.
When you are booking a complex flight cruise and stay with transfers on the other side of the world with big time differences you need a company that understands every aspect of your travel details. MIchelle was very good."
We appreciate you taking the time to leave your honest feedback on the service that you have received from ourselves.
We apologise for the inconvenience caused regarding the delay in your flight upgrade being looked into. It's very satisfying to hear that Michelle was able to turn this around and assisted with your booking in a prompt manner, ensuring that you were kept updated throughout the process.
Please be assured that Michelle will be recognised for the excellent service that she has provided.
Thank you again for choosing to book with Cruise 118. We hope you have a wonderful time on your cruise!