This is our 11th Cruise we booked for May 2018 on a low deposit, they did not tell us the remainder of the deposit was due a few weeks later as on all the paperwork ist stated final payment due in February 2018. I advised them of this and the said the concierge had made a mistake but as the paperwork said final payment due in February they would honour the agreement. However we have since had further phone calls asking for the remainder of the deposit, this I find offensive and unprofessional. Therefore I decided enough was enough and I would cancel so here we go --------- I paid £50 deposit now if I want to cancel they ask for a further £250 in addition to £129, in total £429 to cancel yet the offer you the £129 back as a future deposit if you book with them (I think once bitten and all that). Now they say I agreed to pay the rest of my deposit by 23rd November, me thinks this company tells porky pies!!!!!!! I have never had a problem with Planet Cruise or Cruise .co.uk ----Lesson learnt.