When we booked the agent seemed really helpful but later on it became clear that they hadn't told us things we really needed to know. We needed to know we wouldn't get our cruise tickets until 2 days before our cruise as that meant it phad top pgetp them printed off after I had left the UK. We needed to know that although we had a 7 day drinks package there would be no alcohol for e days of our cruise as we were in Saudi Arabia. Whilst I understand that the agent couldn't give visa advice they could have reminded us that when we get on a cruise ship we are leaving the country and will need to purchase another to get back in for our flight home. Plus we were booked a transfer that meant we would be stuck at the airport 8 hours before our flight. They suggested booking a hotel to use in the afternoon. What she didn't tell us that changing the transfer after doing this would cost us a £30 admin charge.