In the past the concierge sent the confirmation straight away. James said he would call back about another cruise but didn't or send the confirmation. I spoke to Reed who sent me the confirmation and then we made a change so James called me back. Reed is great as he sent me the confirmations which James never sent. He had to send the one to the amended booking too. I then gave up and spoke to a lady who said she would look into a 2 week back-to-back cruise. I am still waiting to hear from her. She said she'd tell me yesterday but maybe it is difficult to get answers on a Sunday so maybe she will email today or I will call again.