I've had boxes on and off from this company for a whole and thought they were a decent company. Sadly, I'm finding them very disappointing. They sent a message saying they'd taken payment for a box I emailed the same day I got the email to ask to cancel but was told the cut off to cancel was the 22nd I emailed on the 23rd the date they sent the email to say funds had been taken. They won't stop the box or refund me even though they won't be posted out for days yet. Money is more important to them than customer service. It was the email that reminded me I needed to cancel so maybe they need to consider when they send out the email. It needs to be a couple of days before cut of to cancel to enable people that wish to cancel the time to do so. Also quality not as.good. The treat are now very wacky flavours so often don't get used or binned. Such a shame as.i would have gone back after a.few months but not now. Look at other companies out there before joining this one.