We stayed at Hatton Court Hotel, Upton Saint Lawrence, for 1 night on a bed breakfast/dinner break. We also paid extra for a jacuzzi room. Unfortunately, the room was unfit for purpose. The jacuzzi bath was old and very badly stained and we were unable to use it as it was so unsightly. The room had crumpled carpet, chipped paintwork and scraps on the paintwork on the walls. The toilet did not flush properly and there was a toilet smell in the room. We addressed this issues at reception and were told that the toilet would be dealt with, but it wasn't during the time of our stay. At dinner, we waited at our table for 20 minutes before we even got a menu, the drinks waiter dropped wine on my foot while bringing the glass to the table, the prawn cocktail starter contained no avocado (which is a main ingredient in the dish), the gaps between starter, main and dessert were long and the table service was erratic. We felt the staff were not trained to standard appropriate to that which the hotel was aspiring to. On the plus side, we thoroughly enjoyed our breakfast, which was excellent - very well presented and good quality ingredients. We enjoyed the ambience outside while drinking our complementary drink. If the hotel had offered to amend the rate of our room to that of a standard room, it will have slightly compensated us for our disappointment in the overall experience. Unfortunately, we will not be using Country Hotel Breaks again.