Edinburgh store: No advice available for equipment purchase I attended the Edinburgh store for help to buy hiking boots. No measurements taken, no fitting advice, no direction to use incline boards, and no dialogue regarding likelihood of foot swelling during a long walk. Ultimately I have spent £185 on boots that don't fit. Attended store to discuss but manager entirely disinterested and unhelpful - reiterated several times it was sole my responsibility and he was unable / would not offer any insight into the standard level of advice customers should expect when seeking support to purchase hiking boots. This is despite the Cotswold's website encouraging people to attend in store to benefit from "expert advice". Overall, an awful experience and I will never shop here again. NB: Of note, before returning to the Edinburgh store, I attended the Fort William store who were fantastic. It was them who confirmed my boots were far too small!