Zero empathy and zero help. Absolutely rubbish attitude and customer service. Hotel sent auto-cancellation email 3 days before date of stay and I thought this was for the room but hotel say this is for the restaurant only. Have checked the email since and nowhere does it state this is from the restaurant and just says the hotel name which is Hatton Court in Cotswolds. Despite pointing out that the email does not say it's from the restaurant, the hotel will do nothing and refer me to Cotswold. Yes you've guessed it Cotswold say they paid the hotel so they will not help and it's down to the hotel. Too late for me but take care when booking with Cotswold.