17th Nov , reported issue with a radiator not heating up , Engineer called and after a little investigation told us we needed to flush the radiators if we wanted to get the system working correctly , we had to get private contractors in for this and once done the engineer came back out to look at the system which appeared to be working fine , then the boiler started to leak and make horrendous noises , fast forward 3 weeks and another engineer visit , " Your Heat Exchanger is Blocked" , had to ring corgi up to find out what was happening only to be told we dont cover the heat exchanger if it is blocked due to build up and we suspect you havent had the boiler serviced over the first few years , easy to dispel that one as we have had it serviced and maintained every year since it was fitted. So then after dispelling this issue they then would not acknowledge the likelihood that the action they told us take was likely to be the reason the Heat Exchanger was blocked so if your repair is likely to be expensive they will find a way to weasel out of it and look for any possible excuse not to cover you even if they are likely to have been the cause. Disgraceful attitude and total abrogation of any responsibilities , result still got poor heating performance and a boiler that is intermittent occasionally leaks and CORGI are not interested. SO MUCH for customer service. I intend to take this to small claims as this is going to come with a considerable cost after IMO they have caused an issue that was not apparent previously. I Also intend to share this on every review or Social Media site I can find to warn people to KEEP CLEAR of this shoddy company, No accountability and Wriggle to get out of owning their mistakes or generated issues. Needless to say I wont be continuing and need them to cancel my cover as I dont trust them to do what is right. Just as writing this got a mail from Customer Relations they will let me know their Decision in 8 Weeks, lets hope its not a cold Winter