Certain coral customer service and complaints department staff are a disgrace Customer service staff member ROSIE is responsible for refusing to close my account on at least 5 different occasions GLADYS is responsible for refusing to investigate my complaints and last but not least Complaints department manager CELINE is responsible for lieing regarding my complaints stating that none of my email Complaints exist and that Coral bare no responsibility for at least 7 breaches of the Responsible gambling code of practice and she refuses to answer my questions regarding my complaints namely if coral have had none of my emails then why have Corals sent me confirmation emails for every email that I sent them just to update on the 06/07/2021 the GAMBLING COMMISSION INVESTIGATION BEGINS also an investigation by citizens advice and a solicitor who specializes in gaming and gambling disputes and responsible gambling issues will be looking into the individual parts of my complaints and the actions of the individual members of Coral online staff to see if charges can be brought against them for their individual actions especially CELINE complaints department manager who has lied during this process