I'm a gambling addict, registered on Gamstop, self excluded from many, many UK sites etc. Unfortunately I suffered a relapse and attempted to create a new account on Coral with accurate Name, DOB and Address - no spelling mistakes etc. I did use a different email address. I had already held a historic account with them in 2016 which I asked to be closed due to my gambling problems. Their site automatically verified my account without asking for ID and allowed me to use all aspects of their site, despite being registered on Gamstop with an active status and also having a prior account closed at my own request. Their customer services and complaints procedure is nothing short of appalling, constantly delaying and moving between teams despite assurances it was already with the relevant team. I've contacted GamStop and GamCare about my experience with them and I am also escalating to the GC dependant on their resolution, which will be a total of approx 37 days after contacting them about this error on their part, despite their claims it would initially take 72 hours and then for their complaints team to take another maximum 28 days. Even if I wasn't an addict, I would never step foot in one of their shops or use their sites or associated companies ever again.