My delivery arrived on time, I paid for an AM drop. The instructions are not the easiest to follow but the phone support from Neil and via email was great. (need to improve the wiring instructions between the units)I can understand that with the heat wave things are very busy but i got through when i need to. I ordered a Midea split system for a bedroom , the indoor unit fan rattled after being installed, and the unit was changed without a blink next day. Its now running great , very quite at night, our old ceiling fan made more noise !, The out door unit is quite and only revs up when you need it on full power. The wifi apple app has loads of settings and features so you can completely control the system. I know some reviews get fabricated but you wont go wrong using these guys, I never bother with reviews but i did this time, I have had enough of the heat wave a gave in !! Best thing i have done with £400