Jordan was very helpful and pleasant to talk to. I bought 2 tobacco & oak reed diffusers, one as a birthday gift for a friend and the other for myself. I requested delivery to my friend who lived locally to the Candle Company. It was delivered on time but unfortunately no gift card was included so my friend didn't know who it was from. She was very happy with it and loved the fragrance. I was given the Pure Linen candle as a gift and the aroma is beautiful which fills the room even when not lit. However I am a little disappointed with the diffuser, the fragrance is very nice but I can barely smell it in my lounge and in future will stick with the candles.