Went through the process then got declined by the provider I had chosen. Confused offered to get someone to call me - excellent. Asked what time I would be free and the phone call I received was not in the time I selected but I answered it as I wasn't busy at work fortunately. The lady spoke to me about the application but then said i would need to speak to another department who weren't open but she could get them to call me back when they were at a time I could choose - again excellent. Every phone call I received was not in the times I had requested and therefore I have had no further contact except missed call after missed call. Either call me when I've requested or don't phone me.