I find all insurance companies seem to suffer from the same malady, submit a renewal qoute and hope to god it is accepted. If companies want loyalty from their customers then show them the respect they deserve. Why is it that when you challenge the qoute they almost always manage to come up with a more acceptable one, just for a change why not give the lowest qoute available right from the start and build up the loyalty they think they deserve. I have a claim free 52 year driving record and resent the fact that they penalise everyone for the mistakes of the few. Considering the volume of cusyomers that the deal with on a daily basis, do they really need to ring out the last penny. I for one would like to see just a straight foreward transaction that did not involve all the freebees that are designed to hoodwink and bamboozle people into thinking they are getting an exceptional deal. So as such Confused.com is no different to any other company but could be!