DO NOT USE THIS COMPANY! I don't really know where to start - I have been building a kitchen and have been ordered various items from different websites - I ordered a microwave from ComWales as it was cheaper than any other websites...I can see why now. They state that standard delivery is 5 - 10 working days. Well after 7 weeks it still hadn't come. I attempted contacting them via phone but received no answer and it just just cut off. I emailed numerous times but would receive a reply a week later, if I was lucky and they would just try to avoid answering saying delivery was pushed back. When I emailed for a refund they just ignored me - I was forced to go through my bank to get a refund. I have to be honest - I do question some other positive reviews as I have seen their recent reviews through multiple websites and it is terrible! Over a dozen websites I have ordered from in the past few months for appliances and this one is the worst by a mile...and then some!