I placed an order for Total and Free ATP swabs as I required these for a new job. Due to issues at CSS, dispatch did not take place for a few days ie not 24h. I chased, and the gentleman was very helpful and chased the order through. It arrived but 2 boxes of Total Atp were sent. I raised this as a problem and Free ATP swabs were requested to be sent and I had to package up the other box for collection. The next delivery arrived only for it to be Total ATp swabs again and not free ATP swabs. I reported and this now clashed with long bank holiday weekend. I was unable to complete my audit with my client and they have said they will use someone else in the future as I was unreliable. As a small business, I cannot afford to be let down several times and now have lost income due to CSC (or their suppliers) error.