After leaving excellent review 4 years ago, my latest experience has been completely frustrating. Really poor customer service and faulty product has really revised my opinion of Complete Care Shop. I bought a floor daylight lamp which failed after using twice. The ensuing interaction with customer service was fraught with difficulties and at no time was I contacted or updated when I was assured of a follow through. I was sure that the problem with the lamp was as simple as the bulb failing. Somehow, CCS deemed it better to have the whole unit picked up. After very disappointing phone calls (very long waits to be answered), where some of the representatives were very brisk, I decided to ask for a refund rather than risk another frustrating transaction. Today I rang yet again to see if I had been refunded. I waited 13 minutes to have my call answered only to be cut off whilst waiting. Rang again, only to be cut off after 11 minutes. Given that the customer base will be elderly, disabled or both, a more efficient, patient and empathetic customer care service would be appreciated. I am hold once again to Complete Care Shop as I type! I now doubt a refund will be forthcoming. I suggest the name of this company needs revising!! AVOID THEM, there are other similar care aid providers with excellent after sales skills.