Review and raise up to £2.00
I ordered a large pressure relief cushion online for severe arthritis in my hips. I ordered it for next day delivery and the wrong cushion was sent primarily used for cars. I rang asking for the incorrect item to be collected having every intention of asking for the correct item to be sent. The lady who answered the phone laughed and said she was sorry but she couldn’t help seeing the funny side of it. I was shocked that somebody could find this funny considering the company supplies products for pain relief. I felt like saying how would you like to be in considerable pain and kept waiting for a product to alleviate it only for the mistake to be laughed at. Instead I informed her I had changed my mind and wanted a refund as soon as possible considering the fault lay with the company. She became rather patronising saying that a refund could not be given until the incorrect item was received back and that high street shops would not refund unless they had the product given back to them. I was astounded by her manner and I said considering the amount of money I paid with next day delivery on top that I would be treated better as a customer. I have now been waiting all day for the courier to arrive to pick it up. I rang asking wether the courier could be tracked and the same woman said no this was not possible. I said if the courier fails to arrive then that is another day of waiting for the refund to be processed through the bank. She just said “let’s be optimistic!” When I objected further she said she did not like my attitude! Good grief! I then asked to speak to a manager who was “at lunch,” I rang over an hour later and was told the manager was not available. I am disgusted by the way I have been treated.