Rang for advice on ordering a toilet frame with seat to go over a concealed system toilet pan that a clip on raised seat doesn’t fit, 3 weeks prior to knee replacement op and was persuaded to place order on phone which included a sock aid. I was told dispatch would be in next 5 days. After about a week I had a dispatch email then a courier email for delivery of both items. We waited in all day and at 6pm a plastic bag was put through letterbox. It contained a sock aid but no sign of toilet frame. I rang company and was told there had been a delay ( I don’t believe they have the items in stock) and it would be dispatched in next few days. I heard nothing so rang again stressing urgency. Eventually I got dispatch email. When item eventually arrived it was just a seat in a grey plastic bag left on doorstep but no frame. I rang company again and was told operator would have to speak to her manager and someone would get back to me that day. After no response I rang again 3 days later and was told a frame would be despatched. I emailed to say it was for short term use and if it didn’t arrive before my op it was of no use to me. Nothing has arrived I have had the op and the hospital has provided equipment to get me home. I have all the evidence but We now have to get a refund. Funny the reviews on company site are very different from on other sites.