Inaccurate info on web portal on completion of purchase (asked for driving licence counterpart which no longer exists). Despite saying they'd be happy to verify my NCB over phone with current insurer they rudely point-blank refused to do so and would not accept my renewal letter as proof. Insisted I get a special letter from current insurer which current insurer would only issue after my policy ended and complete cover refused to provide my docs till after they received the letter so I only got insurance certificate etc a week after the policy started and only because I chased them to get it. Had trouble uploading somce docs to portal because it refused to accept pdf (although did previously) but eventually succeeded with jpg. So although the price is very competitive the website has outdated info and some customer service very rude. Others I spoke to to get the docs were quite helpful so I guess just some bad apples amongst them! I did see the same price (from same underwriter) from other sites/brokers so in future I'd probably buy from somebody else in the hope of less hassle than this, as rather stressful fighting an uphill battle just to get insurance confirmed.