Used to send parcels using collectplus but found their service poor. Two Items arrived broken and when requesting compensation, providing them pictures of damaged item along with packaging material they still would not compensate. Their £50 compensation cover is in name only and doesn't seem to be honoured. When this happened to a second item I decided to look elsewhere. After researching the market I found Collectplus to be more expensive than many other courier services, they're even more expensive than Royal Mail. To send a Parcel under 2kg with Collectplus would cost £3.99, to send by Royal Mail it's £2.95. Hermes even cheaper. When considering that their compensation doesn't work (even with all the evidence they requested), I cancelled my Collectplus account and now sending items 25% cheaper. This will soon recoup the money lost on the damaged item and more. Avoid Collectplus like the plague: Over priced and poor service.