Sent a collect plus parcel with yodel for my grandson’s birthday on a Friday- arrived at collection shop Monday and then the problems started!!!! Would not give parcel to my daughter as tracking number not working!!! I contacted yodel and they informed me it was incorrectly scanned as delivered and to try again and if they wouldn’t part with package gave me a tel no to call. My daughter went back to shop and again was refused parcel - she insisted they rang phone no. and yodel insisted they hand over parcel. NOT ALWAYS THE COURIER AT FAULT JUST INCOMPETENT STAFF AT DROP OFF/ COLLECT SHOPS. Well done yodel - shame on you J & G NEWS FOOD & WINE