Iv used collect+ many times but this time it was bad..I paid for a 2 day delivery online but didn’t know I was passed on to p2g .i was angry ...I got a email to say it would be delivered on or before 28th May ...but when it didn’t arrive I contacted collect+ and was told it would be delivered on the 3rd June (so much for my 2 day delivery) and I also paid for tracking ...which was a waste of time as was not kept up to date ..and I contacted p2g on Monday to ask why my parcel was not delivered and they marked my parcel as lost (probably to cover up) then when I contacted them again on Wednesday I was told it was because of bank holiday ...and then I remembered seeing on site that you can insure your parcel in case it’s not delivered on time and you might just might qualify for a refund (of some sort) so maybe if I had paid extra ...who knows ..but no refund was offered and they seemed to think saying sorry made up for my parcel taking from 26th (picks up) to the 2nd June 19.48 pm getting delivered was okay ....so I wouldn’t bother using them anymore ...just go read p2go reviews .....I paid nearly £12 ..a snail might have been quicker ....and both should be ashamed at treating paying customers the way they do ...I wonder what would have happened if I had paid to have it delivered in the time advertised ? next time I book a parcel I will double check if it’s passed on 😡😡😡😡 it won’t let me reply to all the questions below 😏 I always used to recommend collect+ now i won’t bother ...something clearly needs fixed ....your site is still selling 2/3days and 2/5 days ...i entered into a contract when I paid for my label ...you broke that contract ...and p2g is only on chat which is so annoying ...😡😡