John Riley-Holmes
Always had good service from this company, but this time the service is below its normal standard. Had a text message from the Keighley office advising me that my car was scheduled to be serviced so I phoned them and I was told that the person was on the phone and they would call me back. They did not call me back so later the next day I contacted the Bradford branch who was unable to deal with my request because no one was answering the phone and they would call me back. I would always give this company a 5 stars but this time I have only given 3 stars.
Helpful Report
Posted 1 year ago
We are very sorry to hear of the issues you’ve had in trying to contact our service department. In recent times the volume of calls we are receiving to the business has increased and as a result we are now in the process of installing a new phone system which will help us to direct calls more efficiently with the aim of providing a better experience for our customers. We appreciate your feedback and will ensure we discuss this with our team to avoid this happening again.
Posted 1 year ago
Colin Appleyard LTD is rated 4.64 based on 1,016 reviews

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