Mr Peter Ellerton
Following an MOT and service on Wednesday, 30 August 2023, I discovered that the rear brake drums on my Celerio had not been inspected for FOUR years. The service manager at Bradford was dismissive of the problem and made no offer to rectify it. After careful study of my past four year's service sheets, I have concluded the oversight arose through inappropriate selection of service check sheet on two critical years. I have sent a detailed account of the circumstances to EMAC to justify my cancellation of the service contract, which has one year to run. I am prepared to forward thiis email to a Director whose responsibilities include car service operations if you will provide an email address for same. I think the oversight could have occurred with other customers on a "low mileage" service scheme and it requires the detached assessment of a senior manager. I see no point in further complaint to the Bradford operation. The email includes photographs of the service sheets concerned.
7 months ago
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