A review later and with numerous emails going UN-answered – I then receive the one promise from Cohorted Communications Ltd (OR Zenith Ltd) they are to resolve my complaint. But not so!! - Yet another week on and I'm still faced with no refund for my cancelled order (due to inconstant information on dispatch/delivery dates with non-existent customer services from Cohorted ) –Still £123.00 out of pocket - I paid Cohorted OR (Zenith Ltd as on my PayPal account) on the 19th October - 2 months and I’m still counting they have held my money . Initially I brought the advent calendars as Christmas gifts for my daughters, so find it upsetting when it’s so needed to replace their presents. Update Just received the same email reply as previous week to refund request – reply by Cohorted customer services: We’ve sent to our accounts department should be resolved by end of business if not please contact us again – Realise it’s the same automated reply as last week is this just to pacify me !!! As no refund payment in my account and here we go again ….. Find this distressing; no contact phone number to speak to anyone, emails are automated replies so ignored – Very bad customer service and they are trying to make people give up on the refunds by being difficult!!! My gut instinct tells me that there is something very wrong with this company – buyer beware I feel I have been scammed. Please refund me the money that you owe me …