Very bad returns policy. No paperwork included with orders they send out. Finding out how to return items was made as difficult as possible - punishing customer terms hidden away in fine detail, e.g that return postage cost the customers responsibility, must be insured and as I understand it tracked which is EXPENSIVE / That the original postage cost not refunded with returned items which feels like insult to injury / That you only have a bizarrely strict limited amount of time to first apply for a refund by contacting the customer services, yes by exhaustive phone, and then again a small window to actually send it back. Still have no idea if I have to print off forms to include with my returns, something they single handidly failed to do themselves. But I’m absolutely assuming that they will insist on this to make it as difficult and convoluted as possible. As I don’t own a printer this will be singularly difficult. I will not be using this online company again. It does not stack up when compared to competitors treatment of customers and more intuitive simple return policies. (online customers always like to try on and often return items, but will always buy again from the company if the returns is attractive!) not here! Avoid!