No complaints on the coffee or the selection, but the order process is really slow and clumsy. No estimated delivery timeframe is offered for both subscription and one-off purchases, making it very difficult to rely on this service as a primary source of coffee! Additionally, the order processing time seems to be fairly substantial. Presumably they're coordinating with suppliers, but if more visibility was provided into the process (i.e. how long to wait between order requested and order processed, when is my order shipped, when should I expect delivery, etc...) it would really make me feel a whole lot better about the whole experience. Even if the order takes the same amount of time, just knowing whats going on helps me plan things better and not try to rely on something until it will actually come through.