Ordered a few SharePoint User license like a month ago, we just got them activated in 24 hours (like in the past few years as well), and we got them added to our monthly invoice. Now we have ordered another pack of 5 additional licenses, but this time we did not get them activated for 72 hours. After that I have contacted support, where a technician told me that we won't have them activated until we have paid for them. He told me I can download the invoices for those items via the Control Panel - but this was invalid information, another technician have replied later and told us we can't download it, only after we have received our monthly invoice. Also we did not get those licenses activated, so we had to remove a few active account on our side to be able to create the new user accounts. Very poor, depressing support to be honest.