I bought a pair of shoes, a matching belt, and various shoe maintenance supplies. The shoes were the wrong size, so I returned them the same day as received, unworn except to try on, and have yet to receive the replacement pair, and have no update on when these might be shipped. The original order was badly packed, and the belt and shoe maintenance supplies fell out of the box in transit. Over $200 value. Apparently I will just be out these costs. The customer service phone number on the website is no longer in service. Emails get cursory and unhelpful, if accurate, responses.