Poor customer service. Unwilling to resolve a major problem with a brand new cooker I spent £500 on and it arrived faulty. Call support and given false promises of a call back but no one ever does. 4 weeks later I have no properly working cooker and cop telling its now too late for a refund! Even though I logged the fault within 28 days. Absolute joke. Now filing claim with my credit card company to obtain my money back. Avoid cooo and go to a more reputable electrical company and receive a more professional support service. Will never purchase from coop electrical again. Faulty goods, poor customer support.