Great sales process but that’s where it all went wrong! Gave specific delivery instructions due to the nature of site access, took time to produce maps for them and explained before purchase and upon payment about delivery information only for this not to be passed to there haulage company. 1st delivery unable to get to site due to size of vehicle. 2nd delivery, driver arrived with his arm in a sling again in a vehicle too big too access delivery site. On BOTH occasions Cleveland containers billed us for the failed delivery and redelivery! In the end the containers were dropped 1 mile away and taken by 4x4 and trailer to there destination. At no point were Cleveland containers interested in helping with this situation. A local firm completed the lift with professionalism.