I have to say to huge thank you the company as this is my first time having a traders policy due to my lack of knowledge of how it works, if it hadn’t of been for Imogen Gibson I think I’d of probably lost the plot. Apart from health issues I’ve had while setting up the policy, nearly causing me to loose the policy but she explained my health and mental health situation. Thanks to Imogen I now have a policy that I understand sort of. I’m still reading everything as it’s not my quality at all. But I hope that I can carry this policy on moving forward. My initial plans of the policy weren’t going to be of any use to me for my id taken the policy out. But again Imogen has been amazing absolutely above and beyond what I’ve ever experienced from these sort of decisions. By that is I could have easily have lost everything and it would have made no difference to Imogen whether I kept it or not. But after her patients and listening ear. And empathy. I think she should be used for future training purposes for future employees and possibly current ones. I can thank everyone enough who have had any part to play in my policy. But due to my mental health she doesn’t realise that if she hadn’t been able to explain my situation to the right person at the right time. I don’t think the financial loss I’d of received from losing the policy. I would have taken my own life. Because I’ve taken this to benefit my own knowledge on car maintenance to save myself a fortune. Please make sure Imogen gets the recognition she deserves for her customer service and just amazing support. Though out getting it sorted.