I ordered a cheese and wine hamper, they said the delivery would be 20th December. It did not arrive, left it till January ,as we had missed Christmas, and emailed was told that the hamper was damaged in transit (normal businesses would just dispatch another or if that wasn't available contact the customer). So I was given the option of redelivering the hamper or my money back as I still wanted to give a present all be it after the event I elected to have it resent. the girl I emailed was fairly prompt in repling and helpful in the last email she sent she said the hamper would be dispatche that day and they wood add some chocolates as a goodwill gesture. Better not make the goodwill gesture and then fail to do it. Would i recommend this company probably not would I use them again definitely not .