We decided to do something different this year and send my husbands mum a hamper for delivery on 22nd December, we could track the delivery and sure enough received an email saying hamper had been delivered. We then looked on the tracking system that informed us that it had been left safe, quite clearly not. We telephoned my husbands mum to be told she had received nothing, she then proceeded to search the outside of the house, in the garden etc but sadly no package was found. As you can imagine we were all very upset. I tried to telephone hampers.com only to be disappointed again as there office were closed. I have just been in contact with them, they have said they will send out another hamper, a bit late after the event, but at least she will receive something. I really do not know what is happening to the customer service in this country, no one cares anymore, the lady I spoke to did not even apologise, needless to say hampers.com will not receive another order from us and I advise anyone thinking of ordering from them to look elsewhere.