This order was made from NZ for our London based daughter in law. The order process was fine. The delivery was appalling as it was left at an incorrect address. There was no note left for our daughter in law to say delivery had been made to the neighbour across the road, whom they do not know or have anything to do with. So our surprise to her had to be disclosed and it took our son about a day to track the hamper down. I've been emailing the company about this and whilst they have apologised they are excusing the courier actions. I do not accept this at all. Would never use them again with this lack of customer service and care.