"Firstly I'll start by saying the designs of all room are superb and you have both done extremely well in the design of the rooms you have done. I know it took some time during that design stage (our master bath in particular Paul) but the results are looking incredible so to you both. thank you and We appreciate it! On that note the 3d artwork is also very impressive and really does look like what we had seen. I guess the sceptic in me always thought it would differ but it hasn't.
In terms of fitting. It clearly has had it's challenges and although I was genuinely worried about timescales on the whole you have delivered. I know we are not going to be complete fully and bits will need to be done in the new year but it is going to be in a position where we can enjoy the house over Christmas. Well done for that and again we thank you for the efforts shown.
On that note i have to say I've been impressed with your fitters and trade guys. They are all really good and on top of that good guys too. Nick is brilliant and a real asset to your business. He has really dug in and has facilitated the whole project very impressively. I'm sure he's been under pressure with this and he has really put the time in but he has always remained positive and calm when dealing with me, top fella!!
Finally, again we thank you for everything involved in delivering this project. On the whole it's been very easy from the offset in terms of our relationship with you guys and the finished rooms are going to look top drawer and of high quality."