We had a specification we knew we could reach with the budget, and a quick double bed was in need. I emailed Claytons and they rang to say I should come to store, as a deal could most definitely be made to meet spec and budget. I was clear about my needs from the outset and visited store. They proceeded to try and sell a bed in excess of the budget discussed. A deal was made (much like buying a car)...and the bed was collected. It had a broken foot and broken draw runner (1 of 2). After a few nights it continued to be an incredibly hard mattress: much firmer than experienced in the shop. Looking on their web page there is an explanation about this-how a new mattress/suite can feel firmer than the one tried in store, as manufacturers can leave “25% softening to occur naturally through the first few weeks of use by the customer.” After allowing a good few weeks of disappointing comfort, the advice I received was to kneel and bounce on it to help it to soften. No other after sales support. From the other end of the phone they inform there is no fault with the bed.