It is a hard review to write. The items I ordered from Claudio Lugli were superb, can not fault them at all and would give 5 stars for those. However, I have to drop them 2 stars for the delivery. The cheapest option is £6 but you can balance that out with it being next day, except in my case that did not happen, it took a week for the goods to arrive. For five working days I received texts and emails from the delivery company (DX Express) stating the goods would come that day and they did not, I contacted their customer service and was constantly told that the goods were coming that day. When I first contacted the customer service at Claudio on the phone the lady told me that they had, had a few complaints about that delivery company and to call back the next day if I still had not had the items. When the goods came the delivery driver was very nice but 5 working days at that cost when meant to be next day is not acceptable. I did receive a call from the customer service at Claudio the day after the goods had arrived in response to an email I had sent. They were very nice and very apologetic and have added the delivery cost to my account for a future order. Whilst I know this is an unusal time and whilst I appreciate that it was not Claudio Lugli themselves that caused the issue I can not say I was happy with the overall service. I would place an order again based on the quality of the goods, however I have no current plans to do so all the time they are using that delivery service (even though I in affect have a 'free' deliviery to use) as I can not face going through that again. Perhaps I was simply unlucky and perhaps it will never happen again but as a first purchaser unfortunatly it was not a good enough experience to make me re buy right now, which is a shame because Christmas is coming and my husband always comments on the shirts Scott Nichols wears.