The measure of a truly outstanding company is not just delivering their bog-standard product or service but how they handle things when things go awry for the customer. Problems happen, that’s life, and I will admit I was most unhappy when mine transpired, BUT Clarify leapt straight on it, did everything conceivable in their power to resolve, and the nett result is that not only will I return as a customer but have absolutely no hesitation in recommending them. At the time of booking I hadn’t realised they are a family company but I now believe this “vested interest” is what confirms them as truly caring about the customer. Excellent.