If you're considering buying from Christopher Ward, please first consider how they've treated a loyal customer. One of my four(!) CW watches developed a fault. I assumed their much vaunted 60/60 returns process would be a well-oiled machine. In reality, it has exposed me to the most inept customer service I've ever encountered. Issue 1: They sent me a returns envelope with an invalid postage label. This caused embarrassment at the post office when they (not unreasonably) suspected I was attempting to re-use a previous label (it was dated from 2013). Issue 2: On being told of this issue, CW sent another envelope with the assurance that the issue wouldn't be repeated. Exactly the same thing happened; the label was not recognised by the post office. Issue 3: I mailed CW to inform them they had repeated the error, and explained that I'd covered the cost of the shipping this time (I included an image of the receipt). The eventual response (after chasing) acknowledged the issue, but suggested that I pay for the postage (demonstrating they had read one sentence of my email, and ignored the very next sentence). Issue 4: After much further chasing, I was called by a customer services agent who said they'd process a payment to my credit card for the postage, and that it would be with me in 3-5 working days. 13 working days later, no payment had been made. Issue 5: More chasing later, another call gave an internally inconsistent reason for the failure of the payment. I will stop short of accusing them of dishonesty, but the explanation bordered on the ludicrous. Issue 6: I gave my bank account details, and was promised the payment would be made the same day, as an immediate transfer, and that I would receive an email confirmation. Neither was true. Issue 7: Several days later, I still don't have the refund, and there's been no explanation as to why. So if you want to buy from Christopher Ward, do so in the hope that your watch never develops a fault. If it does, be prepared to endure quite staggering levels of ineptitude. Several CW staff members have been involved. This is not the failure of one individual; it's systemic incompetence.