Poor QC and CS I ordered a CW Twelve (luxury watch), which was faulty on arrival. I contacted CS both through their website (as advised) and by email. It took 5 days to get a reply, which was really not very helpful. Now I have to: - jump through hoops, complete forms and put lots of details in to arrange a return, - find a printer, - visit a DHL drop-off point to send the parcel back, - wait for the faulty watch to be assessed, - wait for a refund, - place a new order for a new watch, - wait for it to be delivered and hope it works this time. That's a rubbish customer experience for a luxury product. Comments about the quality of this service were simply ignored by the CS agent, as was a question about how long it would take for them to process the returned watch. CW make some nice watches, this was supposed to be my second, but I won't buy from them again unless their QC and CS improve drastically.