Updating my review - would love to give 5 stars but the failings in communication make that difficult. Pros: Ordering process was easy. Tree arrived absolutely gorgeous, full, healthy, bigger than I expected. Very fragrant. Crew that set it up was super quick and friendly. Hoping the tree lasts through Christmas. Love the idea that they will haul it away in January. Cons: Never received any order updates or that it was out for delivery. Paid for a 6 hour delivery window, but unlike every other service or store, did not get any live updates that day or even a two hour delivery window, no tracking, so I had to be at home for 6 hours. Trying to reach the company was impossible. Online chat said my order was awaiting fulfullment (when it was supposed to be out for delivery). Finally sent emails, etc. and got a nondescript response "your order will be delivered today." Overall I'm very happy with the tree --- but i hope that by January they can have better tracking and time windows for the pick up, and that next year their communication for ordering and delivery will be better. Simply no reason in 2022 for a company not to be able to give shorter delivery windows or live tracking the day of the delivery.