My order was scheduled for delivery on Dec.20th,when it had not appeared on Dec.22nd I phoned the company,who eventually informed me that the parcel was probably held up in a Royal Mail sorting office,and as I would not now receive my order before Xmas(It was a gift!) they would replace my order with another and send it by Royal Mail 24 hr.Tracking system. The new order arrived on Dec.24th in time for Xmas for which I was very grateful. On Dec.29th I received a card from Royal Mail informing me that they have a parcel for me which cannot be delivered because the sender has not paid the postage. I assumed it was the missing Chococo order and paid £3.50 to have it delivered,which has happened today Jan.5th. However,there was only 1 box(I had ordered 2 originally!),so I am now confused as to whether the order was not carried out as I assumed it would be,or someone at the Royal Mail sorting office has decided that they fancied 1 of the boxes for themself! Either way,the experience has left me wondering about whether I would use this company again. A bit disillusioned!!