I bought an engagement ring which needed resizing. Visited a store to be told it couldn’t be resized though they would order a replacement, which would take up to 12 weeks. After 6 weeks I called the store to check all was OK and was told they had sourced the replacement ring with the manufacturer and it was on track for the due date. Two weeks later I was emailed to say the ring was discontinued and the only way the manufacturer would be able to fulfill would be to pay an additional £800 or opt for a refund. I received a further email to say they had a “similar” ring in stock though this was a different design and lower grade metal. To add insult they said “would you consider just another stone?” - the amethyst halo was a specific request! Poor service and unprofessional communication. I am awaiting the refund